FAQ.s

Note: This FAQ is applicable to ALL events but some events will have specific criterias which are annotated below.
 

 


 Summary
 
  Bookings  
  Accommodation  
  Parking  
  Disabled Facilities  
  Check-in and Check-out  
  Registration  
  Gender Balancing  
  Wristbands  
  Dancing  
  Teachers  
  Workshops  
  Activities  
  Ceroc Crew  
  Misc  
  Ceroc Weekenders  

 


 Bookings
 
    Who can come  
  Can I come on my own?  
  Does this mean when I book to come to this event I have to share with someone I don't know?  
  Can I book a chalet on my own?  
  Can I bring children?  
  What if I book and then MI6 asks me to undertake a top-secret mission which requires me to wear a Blonde wig and meet a stranger at Waterloo station the same weekend?  
       
    Discounts  
  Can I have a discount if I book a number of people?  
  I am an event organiser and would like to know whether I could bring a large group of dancers to this event?  
  Gender Balanced Discount 33% CashBack  
  Gender Premiums?  
       
    How to Book  
  How do I book?  
  When can I book?  
  How long can I leave it before I book the apartment I want?  
  Can I stay off-site and just buy a pass for the event?  
  Can I pay for just one night?  
  If I find accommodation off-site, can I come to this event either now or when it sells out?  
       
    How to Pay  
  What Credit/Debit cards are accepted?  
  Which organisation is processing my payments?  
  Is the online payment process safe?  
  I have tried paying by debit card and my transaction has failed?  
  Can I pay by cheque?  
       
    Tickets  
  When do I get my tickets?  
  What will I receive in the post and when?  
       
    Changes to your booking  
  Can I add people to my booking after I have made it?  
  Can I reduce my booking by removing people from what I originally booked?  
  I made a mistake when booking, can you please amend my booking?  
  What if I want to change my booking?  
  Rather than cancel my booking, can I just swap it for another Escape event?  
  I have a group of 5 who want to book one apartment to share (probably a club room) can we book for one room and then add more people to the booking?  
    Back to Summary  

 


  Accommodation
 
    What comes with my apartment  
  Do all the rooms have microwaves?  
  Do all the rooms have towels?  
  Will my room have basic necessities like toilet paper?  
  Is there a bathroom pack?  
  Does my room have a sunken Jacuzzi bath with Gilt walls and real sheepskin flooring?  
  Do the rooms have heating?  
  Do the rooms have bedding?  
  Is it worth paying the extra for 'Club'?  
       
    Electricty  
  Do all the rooms have free electricity?  
  How do I purchase electricity?  
       
    Keys  
  How many keys will be available per room?  
       
    Disabled Facilities  
  Does the accommodations have disabled facilities?  
       
    Room Service  
  Can I get fresh towels?  
  If I leave my shoes outside my chalet, will they be cleaned by the morning?  
  Will my bedding be changed and my room cleaned?  
       
    Share with a stranger  
  In shared accommodation who will get the bedroom and who will get the sofa bed?  
  Can I invite my friends to stay in my chalet?  
    Back to Summary  

 


 Parking
 
  What's the parking situation at our events?  
       
    Note: The following is ONLY applicable to Camber Events  
  Parking at Camber?  
  How will the system work?  
  How do I book a parking space?  
  Can I book more than one car per apartment?  
  I have already booked, but I now realise that I also need a parking space?  
  Will I get a designated parking space?  
  Is there a chance that the car spaces could sell out before the event sells out?  
       
    Arriving without a parking space  
  What if I don't want to park on-site, but would like to unload my luggage on-site?  
  Can I cancel my parking place if I decide I don't need it?  
  Doesn't Ceroc trust us to leave?  
  What can I do with all my luggage if I don't park on-site?  
  Can you not just operate a first come, first served arrangement?  
  Can you not hire another car park?  
       
    I am not happy about the parking charges  
  I am not happy about paying the parking charge?  
  Isn't this just a cunning way of collecting more revenue?  
  Can't we just squeeze more cars in some how?  
  This whole parking seems to be a lot of fuss and quite problematic?  
  What if the car park is full, or if I don't want to pay the charge?  
  Can you not charge £5?  
  There were one or two spaces available even though the car park was full - why was this?  
  Can you not do something about the queues that there are now to get on-site?  
  Can you not just incorporate the parking cost into the apartment cost?  
    Back to Summary  

 


 Disabled facilities
 
  Does the accommodations disabled facilities?  
    Back to Summary  

 


 Check-in and Check-out
 
  Do I need to bring anything with me when I check in?  
  What time can I check in?  
  Do I need to know my group leaders surname in order to register?  
  What time do I have to vacate my apartment?  
    Back to Summary  

 


 Registration
 
  Can someone else register on my behalf by giving my details, obtain the wristband and pass this to me when I arrive later at the event?  
  After having registered, can I return and ask for additional keys for my chalet?  
  My friend who has booked with a different group leader to myself will be arriving late. Can I collect a key for my friends chalet?  
  Prior to the event, I had managed to buy a wristband without accommodation from one group leader and an empty chalet from a second group leader. I have now arrived at the event and registered and I now have my wristband and key from the first group leaders booking, but can I now obtain the key for the empty accommodation which is under the second group leaders booking?  
    Back to Summary  

 


 Gender Balancing
  Why are you gender controlling the event?  
  Can you guarantee the gender will be balanced?  
  Your competitors are saying that what you are doing is illegal?  
  How are you controlling the gender mix when booking?  
  I'm a lady and I want to go to attend this event. How can I do this with the gender imbalance as exists now?  
  How will you manage and control the gender mix at the event?  
  How will you manage the gender balance?  
  This gender control is really frustrating as I want to book now?  
  As a female does this mean that I will miss the 'early bird' offer?  
    Back to Summary  

 


 Wristbands
 
  Will I have to wear a wristband all weekend?  
  What if I lose my wristband?  
    Back to Summary  

 


 Dancing
 
  How many DJs will there be?  
  Are the main Dance Areas air conditioned?  
  Can I come if I have never danced Ceroc before?  
  What time does the freestyle end?  
  Can I video the Freestyle?  
  Will there be anyone on site selling dance shoes and clothes?  
    Back to Summary  

 


 Teachers
 
  Are the teachers only Ceroc teachers?  
  Who are these Dance Professionals?  
  Why can't you tell us who all the teachers will be?  
    Back to Summary  

 


 Workshops
 
  What is 'Dance Psychology'?  
  What is the Video Clinic?  
  How do I book the pole dancing class?  
  Do I have to book for the workshops / activities in advance?  
  Can I video the workshops?  
  Can I photograph the workshops?  
    Back to Summary  

 


 Activities
 
  What Activities are there in addition to dancing?  
    Back to Summary  

 


 Ceroc Crew
 
  I'm a Ceroc Taxi dancer/crew member. Are there any discounts available?  
    Back to Summary  

 


 Misc
 
  Is there a swimming pool on site?  
  Can I bring my pet Hamster called Cecil or Trevor the dog or Charlie my pet snake to impress the girls??  
  Can I buy food on site?  
  Does the event cater for vegetarians?  
  I'm a Northern Cerocer isn't this just an event for you Southern softies with your baguettes and supper parties?  
  I'm a Southern Cerocer isn't this just an event for you Northern Wippet owners with your Pork pies?  
  Is the event really in Vegas and is it a real casino, do I need to empty my bank account?  
  Should I pack my bucket and spade?  
  This event clashes with another event that I want to go to?  
  Is the event a non-smoking event?  
  Should I pack my Yellow dungarees with Tartan edging or my Silver Velvet two piece with leopard skin cuffs or even my Gold sequinned Y fronts?  
    Back to top of page  

 


 Ceroc Weekenders
 
  What will make the Ceroc Weekender be a colourful affair?  
    Back to Summary  
 

 


Bookings
  Who can come
Can I come on my own?
  If you are coming to the event on your own, choose our 'Chalet Share' option when you book. You will share an apartment with one other dancer of the same gender. The chalets accommodate one person sleeping in the bedroom and the second person on the bed in the living area.

Hundreds of dancers will be travelling to the event on their own. So come and join in the fun!
  Back to Bookings
 
Does this mean when I book to come to this event I have to share with someone I don't know?
  No, absolutely not!! We are just offering a single and sharing options for those that don't mind.
To find out more about our a Single and Sharing options, please visit our The Event/Who should Come section.
  Back to Bookings
 
Can I book a chalet on my own?
  Yes, you can book all levels of accommodation for single occupancy apart from Budget. You can book Budget accommodation and share with a fellow dancers of the same gender, if you are travelling alone.

Budget accommodation allocated for a minimum occupancy of 2 people was also available in the early bird option.
  Back to Bookings
 
Can I bring children?
  Yes, providing they are yours!

To be honest the event is not children friendly and we do not advise that you bring them, but if you have no option then it is under the following provisos:

Children are required to pay full price and they will be issued with appropriate wrist bands when they arrive on site just as the adults.

We would ask that no children under the age of 11 are permitted into any dance venue unless accompanied by an adult and supervised at all times. And in any event no children under the age of 11 are allowed to be in any dance venue beyond 10pm.

We would also ask that all children between 11 and 14 vacate the main Entertainment's area by 1am.
  Back to Bookings
 
What if I book and then MI6 asks me to undertake a top-secret mission which requires me to wear a
  We do have a cancellation schedule, but first of all we suggest that you make sure one of your friends isn't having you on.
Also we have supplied an ESCAPE MESSAGE BOARD which is available should you want to sell your apartment or have spare places in your apartment. The Message Board is like an electronic message board so people selling or people buying can communicate directly.
  Back to Bookings
   
  Discounts
Can I have a discount if I book a number of people?
  The event is already heavily discounted already, nonetheless if you can book more than 40 people, please call the Blush hotline 07914 224799 (office hours).
  Back to Bookings
 
I am an event organiser and would like to know whether I could bring a large group of dancers to this event?
  Please call or email David Bradley on 07914 224799 (office hours).
  Back to Bookings
 
Gender Balanced Discount 33% CashBack (where applicable)
  This option has been withdrawn.
  Back to Bookings
   
 Gender Premiums
 

Why do some gender mixes carry a premium?
We have introduced a gender premium for any apartment where there is a gender imbalance of three or more of one gender. For example, 1 guy and 4 girls or 3 guys on their own. This has been introduced to try and improve the gender balancing of our events which is becoming harder to reconcile.
This premium is added automatically when you book on-line.

  Back to Bookings
  How to Book
How do I book?
  Please refer to Booking/How to Book section and also read through the Booking Information and Terms and Conditions on this site. Select 'Book Now' to pay online.

You will receive an automated confirmation for your booking when you book online.
  Back to Bookings
 
When can I book?
  Please refer to our Booking/Information section for dates.
--------------------------------------------------------------------------------
What is covered in the cost?

Your booking covers your accommodation, entrance to all the workshops and freestyles and all the entertainment.
Extra charges apply for additional activities golf, horse riding, windsurfing etc. Details for prices and how to book can be found on our Other Activities/Well Being section.

Bedding and utensils will be provided in the accommodation but you will need to supply your own food and possibly toiletries depending upon which accommodation option you select.
  Back to Bookings
 
How long can I leave it before I book the apartment I want?
  All apartments are booked on a first come, first served basis, and therefore you can safely assume that a number of apartment choices will sell out.
  Back to Bookings
 
Can I stay off-site and just buy a pass for the event?
  Unfortunately no, as this would be in contravention of the venue's Entertainment's licence.
  Back to Bookings
 
Can I pay for just one night?
  No, this is an accommodated event and the licensing laws of the venue require you to have a dedicated apartment.
  Back to Bookings
 
If I find accommodation off-site, can I come to this event either now or when it sells out?
  We have lots of accommodation at at this event, the reason we stop selling tickets is to avoid overcrowding on the dance floors. Providing you book a place, you are of course free to stay off-site, but when the event sells out you will not be able to come on Centre unless you have booked a place and that includes an apartment. The licensing requirements of the Site require everyone to have booked an apartment.

When the budget apartments sell out, can I book the single and sharing apartments instead and share with my friend?

You can book the Single and Sharing apartments, but we will not put you with your friend, this option is intended for single people only.

It's an important feature of this event that single people can come along and therefore it's critical that we retain some of this accommodation type.
  Back to Bookings
   
  How to Pay
What Credit/Debit cards are accepted?
  Tickets can be purchased using all major credit cards, however, we do NOT accept American Express.
  Back to Bookings
 
Which organisation is processing my payments?
  EPDQ who are the on-line payment processing arm of Barclays Merchant Services. Barclays Merchant Services are owned by Barclays Bank. Barclays Merchant Services are the organisation that provide the on-line payment infra structure for a wide range of on-line payment services, and are leaders in this field.
  Back to Bookings
 
Is the online payment process safe?
  The on-line payment process is a secure process with Barclays Merchant Services on line service epdq. During the process the website you are directed to should have the prefix https://www. The 's' in https indicates that it is a secure server.
  Back to Bookings
 
I have tried paying by debit card and my transaction has failed?
  Unfortunately debit card companies unlike credit card companies track your spending patterns and will very often decline your card with no explanation if they think an on-line purchase doesn't fit in with your regular shopping pattern.

The most common issue is people trying to book using a work computer, the transaction will go all the way through and then your company firewall will block the transaction without an explanation.

Occasionally, some home PC's also have security settings set too high, which prevents your browser from accessing the Credit card pages.
  Back to Bookings
 
Can I pay by cheque?
  We no longer accept cheques.
  Back to Bookings
   
  Tickets
When do I get my tickets?
  You will receive an automated confirmation for your booking when you book online.
WE WILL NOT BE SENDING ANYTHING OUT BY POST.

Once registered and when you have your security wristbands you will receive your welcome pack with details of the full weekends entertainment and activities.
  Back to Bookings
 
What will I receive in the post and when?
  You will not receive anything in the post. All you need to do is turn up on site after 2pm on the Friday, quote your group leaders surname and you will be given your wristband and keys. Your group leader will receive a comprehensive 'Escap Plan' two weeks prior to the event.
  Back to Bookings
   
  Changes to your booking
Can I add people to my booking after I have made it?
 

Additions to bookings are allowed providing the gender balance permits at the time of the proposed amendment. 

We simply take the Scheduled prevailing price (As shown on our Booking Options page) of your preferred option and deduct the original cost of the product that you are substituting. Example: You originally booked a one bedroom budget chalet for 2 people costing £220 and you would now like to add 2 people and also upgrade the chalet to a 2 bedroom classic for 4 people costing £480 making a difference of £260 to pay. Please note that the Scheduled pricing which could now be showing a higher rate, will be applied to calculate the difference rather than the current pricing published for new bookings. 

Any changes to a booking has to be made by the original group leader (Purchaser) and will be subject to our nominal £10 admin fee. 

To make an amendment of this kind, please email escape@ceroc.com

  Back to Bookings
 
Can I reduce my booking by removing people from what I originally booked?
 

This is not allowed, without you cancelling your entire booking and suffering any cancellation and admin charges. In part, this is to effectively maintain the integrity of the gender balancing. For example, if you booked an apartment for 2 males and 1 female, and then you wanted to remove one of the males, we may have already sold a female place against that male wristband. 

  Back to Bookings
 
I made a mistake when booking, can you please amend my booking?
 

A mistake identified within 24 hours will suffer a £25 admin fee and no cancellation charges. Please email escape@ceroc.com and then call 07914 224799 to ensure the email has been received

We will not consider any amendments after the 24 hour deadline. The fact remains, the booking system clearly shows what you are booking and the 'basket' is a second opportunity to verify all the details. Like any online purchase, you need to care when checking the Basket.

  Back to Bookings
 
What if I want to change my booking?
  Please email us (See contacts section) or if desperate telephone the hotline 07914 224799.
All amendments or additions are subject to a £10 administration fee.

PLEASE NOTE REFUNDS are ONLY available according to our Cancellation schedule. Therefore, PLEASE REFER TO OUR CANCELLATION POLICY UNDER TERMS AND CONDITIONS.
  Back to Bookings
 
Rather than cancel my booking, can I just swap it for another Escape event?
  Yes, but it will still be subject to the cancellation charges. This isn't our being mean, but we may lost the opportunity to sell that apartment.
  Back to Bookings
 
I have a group of 5 who want to book one apartment to share (probably a club room) can we book for one room and then add more people to the booking?
 

This is possible. Please refer to the section above ‘Can I amend my booking after I have made it'.

  Back to Bookings
 

 


Accommodation
  What comes with my apartment
Do all the rooms have microwaves?
  No - Please see accommodation for precise room specification.
  Back to Accommodation
 
Do all the rooms have towels?
  No - No rooms have towels.

Please ensure you bring your own towels to the event.
  Back to Accommodation
 
Will my room have basic necessities like toilet paper?
  No - Please see accommodation for precise room specification.

Please ensure you bring or purchase on site basic essentials such as extra toilet tissue.
  Back to Accommodation
 
  Back to Accommodation
 
Is there a bathroom pack?
  In the Club apartment there is a Dove Shower Gel Dispenser and a Dove Hand & Body Wash Dispenser fitted in the bathrooms.
  Back to Accommodation
 
Does my room have a sunken Jacuzzi bath with Gilt walls and real sheepskin flooring?
  No, unless you bring this with you - this is Pontins and the accommodation is basic! We can't stress this enough, you should come on these weekenders to enjoy the workshops and dancing, and not the accommodation.
  Back to Accommodation
 
Do the rooms have heating?
  Yes, all rooms have electric convector heaters, but you will have to pay for the electricity unless you are in a Club apartment.
  Back to Accommodation
 
Do the rooms have bedding?
 

No, No rooms have bedding. You will be provided with a pillow and a duvet, but you will need to bring your own linen. We recommend that you bring your own duvet and pillows from home especially in the colder months.

 

  Back to Accommodation
 
Is it worth paying the extra for 'Club'?
  Not only does your room have more facilities but at most of the Pontins sites, Club apartments are situated near to the entertainment centre. (Note: The Club apartments Brean are not necessarily nearer the main Entertainment's centre).
  Back to Accommodation
   
  Electricty
Do all the rooms have free electricity?
  No - Please see accommodation for precise room specification.
  Back to Accommodation
 
How do I purchase electricity?
  Electricity coupons are available from the Pontin's reception.
Electricity coupons are available from the Pontin's reception. Any tokens that you don't use can be redeemed at reception. Tokens cost £1 each and £2 per day should do you.
  Back to Accommodation
   
  Keys
How many keys will be available per room?
  There will be 2 keys available per room, additional keys will be available from the Pontins reception upon payment of a deposit.
Note: At some Pontins parks not all keys can be cut on-site.
  Back to Accommodation
   
  Disabled Facilities
Does the accommodations disabled facilities?
  Yes, there is some accommodation specifically equipped for disabled guests, and all the dance venues are disabled friendly.

Pontins have recently installed a disabled lift in the main building.

Please contact our hotline to discuss your particular requirements.
  Back to Accommodation
   
  Room Service
Can I get fresh towels?
  No, you will need to bring your own towels from home.
  Back to Accommodation
 
If I leave my shoes outside my chalet, will they be cleaned by the morning?
  No, and they will probably be borrowed by someone who has worn theirs out by dancing until the early hours.
  Back to Accommodation
 
Will my linen be changed and my room cleaned?
  You could try and persuade your friends to clean your room, but no linen will be provided for the whole weekend.
  Back to Accommodation
   
  Share with a stranger
Can I invite a friend to stay in my chalet?
  You must also not permit any other guests such as friends to occupy the chalet and you must at all times respect the privacy of the other guest you are sharing with.
  Back to Accommodation
   
   
In shared accommodation who will get the bedroom and who will get the sofa bed?
  You will have to fight this out between you, but in reality it will probably be who gets there first. Therefore, if you book this option you need to be prepared to sleep on the sofa bed if your room-mate dabs the bedroom. Please note there are Single & Sharing options where there is more than one-bedroom and therefore there will be no fight over the bedroom as each guest gets a bedroom.
  Back to Accommodation
 

 


Parking
 
What's the parking situation at our events?
  At most of Pontins venues, there is ample FREE parking and you don't need to reserve a space. However, at Camber parking is limited and therefore to control the parking and encourage car sharing we impose a parking charge.
To read about Camber, please continue reading below.
  Back to Parking
   
  Note: The following is ONLY applicable to Camber Events
Parking at Camber?
 

Although this Centre has parking for 650 cars, all our events at Camber have sold out since 2006 and 650 spaces is simply not enough to accommodate all the cars. Before we introduced the charge literally hundreds of cars would arrive early knowing it would be a mad scramble for a space.This meant that for over an hour before we can open the gates there was a queue of cars stretching almost 1/2 mile, and in a won like Camber this brought the business and local traffic to a standstill. The local Police made it very clear that they would not tolerate a repeat of the queue.

Consequently, we needed to encourage car sharing and public transport. After our first event in 2006, when we introduced a £10 charge to park and this immediately encouraged car sharing. Unfortunately, over the years, the effect of the £10 charge has diminished and we are now selling out of parking spaces long before we sell out of apartments. It is therefore become necessary to review the charge and we have decided to increase the price of the parking, whilst holding the price of the apartments.

We urge you all to really try and car share, it¹s not only safer and better for the environment, it¹s also more fun!

  Back to Parking
 
How will the system work?
  You will not be posted anything, your name will be on the gate, and you can arrive 24 hours at anytime over the weekend.
  Back to Parking
 
How do I book a parking space?
  There will be an option to buy a parking space within the booking form on-line and by post. This is option X.
  Back to Parking
 
Can I book more than one car per apartment?
  We recognise that some apartments take 8 people and therefore some of you may need to book more than one parking space and therefore you can book as many places as you need.
  Back to Parking
 
I have already booked, but I now realise that I also need a parking space?
  You can buy a parking space on its own on-line until such time as they sell-out.
  Back to Parking
 
Will I get a designated parking space?
  If we sell you a parking space, you will be allowed on site and we will find you a parking space, however it may mean that you will be have to park on grass etc.
  Back to Parking
 
Is there a chance that the car spaces could sell out before the event sells out?
  We don't know, but very possibly.This has happened in the past, so yes.
  Back to Parking
   
  Arriving without a parking space
What if I don't want to park on-site, but would like to unload my luggage on-site?
  If you arrive and you are parking off-site, but would like to drive onto site to unload your luggage you may do so providing you leave a deposit of £50 cash with the security gate staff. You then have 60 minutes to register and drop off your belongings at your chalet before leaving site when your deposit will be returned.

If you want to take advantage of this deposit scheme then please leave by via the same gate as you entered
You can of course just park off-site and carry your bags onto the centre.

Apologies if this seems officious, but this is the only way that we can think off to try and help you unload your car whilst guaranteeing to Pontins that you will leave.
  Back to Parking
 
Can I cancel my parking place if I decide I don't need it?
  There are no cancellation terms for parking spaces.
  Back to Parking
 
Doesn't Ceroc trust us to leave?
  Pontins have very strict rules for fire regulations, and they have agreed to this only on the basis of us taking deposits.
  Back to Parking
 
What can I do with all my luggage if I don't park on-site?
  You have the option of paying a £50 deposit to the gate staff who will allow you on-site to register and unload your car. You have an hour to do this and you will collect your £50 when exiting the site.
  Back to Parking
   
  Can you not just operate a first come, first served arrangement?
 

As stated above, when we did this we brought Camber to a standstill with hundreds of cars turning up silly early. We did this at the first event, and there were over 150 cars queuing outside before the gates opened naturally eager not too miss out on a space. Unfortunately the small town of Camber cannot cope with a traffic queue of this size and we managed to bring the town to a grinding halt with local community groups and the Police getting very upset.

It¹s been proven, that if people know that they have a parking space they will not panic about arriving too early.
  Back to Parking
   
  Can you not hire another car park?
  The only car park that we could possibly hire is the council car park nearby. However, we did this on the first event, but it proved very unpopular as it's not that near to the Centre.
  Back to Parking
  I am not happy about the parking charges
I am not happy about paying the parking charge?
  We appreciate that paying for parking isn't pleasant, but we believe that it's in the interests of everyone and the event that we try and do everything that we can to encourage car sharing. The only real negative feedback we had from our first event was the off-site parking and therefore we have tried to address this.
The parking charge has encouraged car sharing which is great for the event and the environment.
  Back to Parking
 
Isn't this just a cunning way of collecting more revenue?
 

The parking income has been used to reduce the cost of the apartments by the equivalent amount. 

We do not charge for parking at any of our other events where parking is not an issue. If more people car shared we believe that nobody would need to park off-site.
  Back to Parking
 
Can't we just squeeze more cars in some how?
  We are not fire officers and therefore have to be guided by the advice that we are given. Neither Pontins or Ceroc are prepared to compromise the safety of our guests, by having cars parked where this would create an issue for fire tenders.
  Back to Parking
 
This whole parking seems to be a lot of fuss and quite problematic?
 

We agree! but the current system encourages car-sharing, minimises queues and removes the stress of people panicking to get to Camber early in a bid to secure a space. The parking income is also used to subsidise the apartment cost. 

  Back to Parking
 
What if the car park is full, or if I don't want to pay the charge?
  You will need to find alternative off-site parking at your own risk.
  Back to Parking
 
Can you not charge £5?
  We have to set the amount at a level that has proven to encourage car sharing.
  Back to Parking
 
There were one or two spaces available even though the car park was full - why was this?
  There are very strict fire regulations governing how many cars can be on-site, and we are neither happy or allowed to breach these regulations. There is a very good reason why these regulations apply.

There are also a handful of people that buy a space and then don't use it.
  Back to Parking
 
Can you not do something about the queues that there are now to get on-site?
  Even with the reserved parking system, still many people arrive early and therefore by the time we open the gate there is already 30 or so cars queuing. We cannot legislate for scores of cars turning up early. Our Camber events attract over 2,000 people and with peaks at certain arrival times, we're afraid occasional queues are inevitable.
  Back to Parking
 
Can you not just incorporate the parking cost into the apartment cost?
 

This would in effect remove the parking car-sharing model, and we would be back to where we were in 2006, which is not an option.

  Back to Parking

 

 


Disabled facilities
 
Does the accommodations disabled facilities?
  Yes, there is some accommodation specifically equipped for disabled guests, and all the dance venues are disabled friendly.

Pontins have recently installed a disabled lift in the main building.

Please contact our hotline to discuss your particular requirements.
  Back to Disabled Facilities
 

 


Check-in and Check-out
 
Do I need to bring anything with me when I check in?
  You do not need to bring anything with you when you check in on site.
  Back to Check-in Check-out
 
What time can I check in?
X

Check in / check out: Earliest Check in time :
Registration for 'Club' bookers will commence from 3.00pm onwards.
Registration for 'Classic (Inc Classic Plus if applicable)' bookers will commence from 4.00pm onwards.
Registration for 'Budget' bookers will commence from 5.00pm onwards*
*Budget bookers Check-in time now has to be 5pm as Pontins can only guarantee that Club and Classic type chalets will have been turned around by 3pm and 4pm respectively.

 
Latest check out time for ALL events: 10.00 am.
 
  Back to Check-in Check-out
 
Do I need to know my group leaders surname in order to register?
  Please ensure you know your group leaders surname prior to registering.

You will be asked to complete a registration form and then you will be given your gender specific coloured wristband.

Please note you cannot collect a wristband for a third party. wristbands will be given to the individual who will wear it and it must be put on prior to leaving the registration room.
  Back to Check-in Check-out
 
What time do I have to vacate my apartment?
X You need to have vacated your rooms by the following times on the Monday morning.
Southport Events: 10am
Camber Events: 10am
Brean Events: 10am
  Back to Check-in Check-out
 

 


Registration
 
Can someone else register on my behalf by giving my details, obtain the wristband and pass this to me when I arrive later at the event?
  NO. The registration process requires all guests to be present at the time of registration as the registration team will need to identify the guest correctly and apply the gender coloured wristband accordingly.
  Back to Registration
 
After having registered, can I return and ask for additional keys for my chalet?
X

YES, providing that the person asking for the additional key has already registered with that booking.

  Back to Registration
 
My friend who has booked with a different group leader to myself will be arriving late. Can I collect the key in adavance from the other booking?
  NO. ONLY the group leader or any registered guests of a booking can obtain keys.
  Back to Registration
 
Prior to the event, I had managed to buy a wristband without accommodation from one group leader and an empty chalet from a second group leader. I plan to register against the booking which has the wristband and simply request the key from the second group leaders booking. Is this possible? 
X

NO. To have access to a booking one has to be registered to that booking. To obtain the wristband from the first Group leaders booking is fine because you will have needed to register to do this. However, to then simply request the keys from the second booking would require you to be registered to this booking and as you can't be registered twice, then this will not be possible.

  Back to Registration
 

 


Gender Balance
 
Why are you gender controlling the event?
  Ceroc believes it's important that both men and women have equal workshop and freestyle opportunities.
  Back to Gender Balancing
 
Can you guarantee the gender will be balanced?
 

Absolutely not. The fact is although we try to gender balance events some people cheat the system by booking for people who they have no intention of bringing, and there can be genuine reasons why some people don't attend. Furthermore, even if we had a perfect gender balance, this still doesn't mean that we will have equal people in the workshops as everyone is ultimately different in their choices.

  Back to Gender Balancing
   
Your competitors are saying that what you are doing is illegal?
  We have checked with the authorities and what we are doing is completely legal and we have a letter on file from the Equal Opportunities Commission confirming this.
  Back to Gender Balancing
   
How are you controlling the gender mix when booking?
  When there is a gender disparity between the men and women (and in reality we mean more women), then booking restrictions will apply.

Unfortunately, however we found in 2009 that a number of girls booked apartments which included men, but then no men turned up. We identified a number of girls that booked men, but over 100 male wristbands remain uncollected. This really is incredibly unfair and selfish of those girls that effectively cheat the system.

This means as a woman, when you book on-line, unless you are booking an apartment where the number of men is at least the equivalent or greater than the number of women then your booking will not be accepted.

There may be some female weighted options still available and this is because we have to offer the same number of apartments per apartment type to each gender in order to comply with the best practice as laid out by the Equalities Commission.

Similarly we will no longer be accepting postal bookings unless the same gender balance applies.

Once the gender disparity ratio has been corrected the bookings for women will reopen as normal.

Unlike other events, we believe that getting the balance of men to women is important in terms if making this an enjoyable and inclusive event for everyone.

It will certainly help if you endeavour to gender balance your bookings with dance friends before you try and book.
  Back to Gender Balancing
 
I'm a lady and I want to go to attend this event. How can I do this with the gender imbalance as exists now?
  As a lady you can do a number of things.

1. You book as a mixed gender couple.

2. You book in a mixed gender group with an equivalent number of men to women.

3. Gender Counter Balanced Bookings

If you are unable to book because your option is on hold due to gender balancing, then an application can be made for a Gender Counter Balanced Booking. 

(NOTE: Applications are ONLY permitted providing that the application does not jeopardise our overall gender balanced target).

To take advantage of this option, you will be required to find someone of the opposite gender to counter balance your booking. 

For example, if your objective is to book for two females, then you need to find and encourage at least 2 guys who haven’t already booked to participate in helping you achieve your objective.

In order to achieve your objective, the guy(s) who are going to help you will have to notify our office in advance of their own booking and simply provide your names and the booking option required. Once the application is accepted and that the guy(s) have made their own booking, we will provide them a special link (which will override the on-hold status) who in turn will forward onto yourself.

Note: The person requesting a gender balanced booking must liaise with the person who is going to help you and therefore there is no need to approach us directly.

4. You wait until closer to the date of the event when the men have started to book up pick up accommodation at the regular price.

5. Keep an eye on the 'Message Board' for apartments for sale.

Please note you cannot cheat the system. Please see post below regarding gender specific coloured wristbands that will be issued to you when you arrive.
  Back to Gender Balancing
 
How will you manage and control the gender mix at the event?
  When you arrive the men and ladies will be issued with appropriate coloured wrist bands which will have to be worn at all times when in the main entertainment's complex.

The wrist bands will be checked by stewards at the entrances to the main entertainment's building to ensure the wearer has the correct coloured wrist band.

If you are therefore a female thinking of pretending to be a male when booking, you will not be allowed into the entertainment's complex. This is a strict rule.
  Back to Gender Balancing
 
How will you manage the gender balance?
  Our booking system will tell us when we have an excess of a particular gender and we shall at that point stop taking bookings for that gender unless they are able to book with someone else of the opposite sex.

This is a major event, and the gender balance is something that we believe is an important feature of events of this size.
There is still no escaping the fact that people may book as couples for example, with no intention of bringing someone of the opposite sex with them, and clearly there is nothing that we can do about this.

Therefore, please understand that although we make every effort to gender balance the effort we cannot control the fact that some people book an apartment for say 4 men and 4 ladies when the gender balancing kicks in, when they have no intention of bringing say 4 men with them. In this situation they are of course paying for the men, but we cannot force them to bring all the people in their party.
  Back to Gender Balancing
 
This gender control is really frustrating as I want to book now?
  We totally accept that this is frustrating, but we believe it's an important feature of our weekend event. It's all very well going dancing on an evening and there being an imbalance, but for a weekend we believe this is unacceptable so we want to try and do something about it.

It's also worth noting that from our perspective we are not only going to lose potential sales but are generating ourselves lots of additional administration, so there is no agenda here other than we are trying to create the best possible event for everyone.
  Back to Gender Balancing
 
As a female does this mean that I will miss the 'early bird' offer?
  Potentially yes, unless men start booking and even the numbers out or you book early.

Ideally, you should book an apartment and find either a male or males to share with either you and your friends.
  Back to Gender Balancing
 
   
 

 


Wristbands
 
Will I have to wear a wristband all weekend?
  Yes, you do if you want to have access to the entertainment's complex where all the workshops and freestyle dancing is to be held, and where the bars and restaurants are situated.

The wristbands are also great for security ensuring that anyone who sneaks on Centre will be quickly evicted by the security that we employ.
  Back to Wristbands
 
What if I lose my wristband?
  We're sorry but it's no different to going to a pop concert or a football match, if you lose your wristband you will have to buy a replacement (£99).

The security wristbands are very difficult to lose. They literally have to be cut off with scissors or a sharp knife and cannot be removed accidentally.
  Back to Wristbands
 

 


Dancing
 
How many DJs will there be?
  We now have Ceroc in several countries across four continents, and we plan on gathering the best DJ's.
  Back to Dancing
 
Are the main Dance Areas air conditioned?
  As it stands the main rooms do not have air conditioning although Pontins do have plans to have it installed, however there is no guarantee that it will be done by the time of our next event.. The main rooms do have an air movement system. We will however have a small army of fans and air conditioning units in the main rooms.
  Back to Dancing
 
Can I come if I have never danced Ceroc before?
  The weekend will include specialist workshops for people who are absolutely new to Ceroc. These beginners workshops will be intense, fast track, progressive learning. Teachers and Ceroc Taxi dancers will be on hand to work with you during these sessions. As a complete beginner you will learn and be able to dance all of the 18 beginners moves by the end of the weekend.
  Back to Dancing
 
What time does the freestyle end?
  The freestyle will go on through until the early hours.
  Back to Dancing
 
Can I video the Freestyle?
  No.
  Back to Dancing
 
Will there be anyone on site selling dance shoes and clothes?
  There will be shoes and clothing for sale on site, including Ceroc merchandise.
  Back to Dancing
 

 


Teachers
 
Are the teachers only Ceroc teachers?
  No, we will be bringing together a wide variety of dance professionals from the world of dance who will be offering workshops from the Dance Adventure section.
  Back to Teachers
 
Who are these Dance Professionals?
  We are presently negotiating with a number of dancers who are interested in teaching at this event. Once we have finalised our negotiations and contract signed we will publish the details on this site. However please note, we reserve the right to change anything in the programme without notice.
  Back to Teachers
 
Why can't you tell us who all the teachers will be?
  We prefer to only announce the teachers when we have agreed all the teaches and in the case of international teachers procured a contract.
  Back to Teachers
 

 


Workshops
 
What is 'Dance Psychology'?
  There is more to dancing than just learning the moves.

Our workshops examine how you can improve your dancing through the way you behave, react, and interact with your partner.

What makes a good dancer a great dancer is not just a sense of rhythm, it is a complex mixture of body language and behaviour which affects your relationship with your dance partner.

This workshop will allow you the opportunity to assess how you approach dancing and can show you how to become a more confident and popular dance partner.

This service is ONLY available at the Camber events. To find out more, please go to The Events/The Event Schedule Section.
  Back to Workshops
 
What is the Video Clinic?
  This is your chance to see yourself on video and have a CTA qualified teacher critique your dancing give you advise on how you might improve your style and technique.

This service is ONLY available at the Camber events. To find out more, please go to The Events/The Event Schedule Section.
  Back to Workshops
 
How do I book the pole dancing class?
  Pole dancing is ONLY available at the Camber events because the insurance approved professional pole dancing rig that we use requires a certain head height.

We are anticipating that this will be a popular event. Bookings for this ladies only workshop will be taken on the weekend on a first come first serve basis. Details will be available when you arrive on site.

To find out more, please go to The Events/The Event Schedule Section.
  Back to Workshops
 
Do I have to book for the workshops / activities in advance?
  With the exception of the pole dancing classes (if at the event), there is no need to book places on any of the available workshops. You can simply stroll up and join in any class. A full schedule of workshops will be available when you arrive on site.

Details for booking on extra activities will follow.
  Back to Workshops
 
Can I video the workshops?
  Cheeky or what.......NO you cannot video the workshops or any part of the event. We will have an official camera man on site who will video the workshop content and we will be selling a DVD of the event.

You can buy DVDs from previous events, please visit www.ceroc.com
  Back to Workshops
 
Can I photograph the workshops?
  Well, we will have an official photographer at the event taking pictures randomly workshops, cabarets and freestyle. The photographs for our previous events are available to view and to buy at www.cerocpix.com but we are happy for guests to capture their own 'kodak moments' too.
  Back to Workshops
 

 


Activities
 
What Activities are there in addition to dancing?
  The other activities include horse riding, golf, shopping. These activities are off-site and extra charges will apply. We will be posting the full details and prices under the event page soon.
  Back to Activities
 

 


Ceroc Crew
 
I'm a Ceroc Taxi dancer/crew member. Are there any discounts available?
  We recognise the huge contribution that you make to our business and therefore we do offer discounts, please refer to the Ceroc intranet.

We recognise the huge contribution you make to our business and will will try and organise a crew Party at the event where you can have a free drink on us but there are not any specific discounts available for taxi dancers or crew at Storm.
We recognise the huge contribution you make to our business and therefore there is a discount. You need to revew the 'news' section of the intranet relevant to you.

We recognise the huge contribution you make to our business and therefore we do offer discounts, please refer to the Ceroc intranet.
  Back to Ceroc Crew
 

 


Misc
 
Is there a swimming pool on site?
  Yes there is, so don't forget to pack your swim wear.

There is a main pool for the serious swimmer plus a toddlers pool (approx. 12" in depth) which you can lounge in, and even slides for the young at heart.
  Back to Misc
 
Can I bring my pet Hamster called Cecil or Trevor the dog or Charlie my pet snake to impress the girls??
  Sorry no pets allowed, and especially ones called Cecil.
  Back to Misc
 
Can I buy food on site?
  There will be a convenience store and bakery on site which can provide all the essentials.

There is also restaurant and fast food diner on site if you don't fancy cooking.
  Back to Misc
 
Does the event cater for vegetarians?
  All chalets are self-catering, but the Pontins restaurant does offer a selection of vegetarian meals.
  Back to Misc
 
I'm a Northern Cerocer isn't this just an event for you Southern softies with your baguettes and supper parties?
  Given the outrageously cheap early bird prices you could afford to be chauffeur driven to the event, otherwise you could always get a cheap flight to Gatwick and either hire a car, or get a train.
  Back to Misc
 
I'm a Southern Cerocer isn't this just an event for you Northern Wippet owners with your Pork pies?
  Your forgot to add "reasonably priced housing"! Escape events are truly a national phenomenon and given the outrageously cheap early bird prices people travel from all over.
  Back to Misc
 
Is the event really in Vegas and is it a real casino, do I need to empty my bank account?
  Seeing as we have already been asked this question three times, we felt we had to include this - No it's not in Vegas and it's a non-cash casino, where all you win is the respect of James Bond and your mates.
  Back to Misc
 
Should I pack my bucket and spade?
  Depending on what event your at, even with global warming there's little chance of catching a tan when strolling along the beach.
  Back to Misc
 
This event clashes with another event that I want to go to?
  There are so many events in the calendar now it is almost impossible not to clash with something.
  Back to Misc
 
Is the event a non-smoking event?
  A strict no smoking policy will apply in any dancing areas, bar areas, restaurant areas, communication areas and the merchandise area.. Smoking is only permitted outdoors and please avoid the entrances and exits for obvious reasons.
  Back to Misc
 
Should I pack my Yellow dungarees with Tartan edging or my Silver Velvet two piece with leopard skin cuffs or even my Gold sequinned Y fronts?
  There is no dress code, simply wear what you feel most comfortable in, although do expect people to dress up for the Saturday evening.
  Back to Misc
 

 


Ceroc Weekenders
 
What will make the Ceroc Weekender be a colourful affair?
 
What will make the Ceroc Weekender be a colourful affair?

The Ceroc Weekender will be a colourful affair:

THE NATIONAL OPEN BLUES CHAMPIONSHIPS (ONLY at the Brean Events)

MANY DIFFERENT DANCE STYLES TAUGHT

OVER 30 VARIED AND EXCITING WORKSHOPS

OVER 50 HOURS OF FREESTYLE DIFFERENT ROOMS PLAYING DIFFERENT STYLES OF MUSIC

TEACHERS FROM ACROSS THE GLOBE

DJ'S FROM AROUND THE COUNTRY

LARGE GATHERING OF CEROC TEACHERS

KARAOKE (NOT at Southport events)

VIDEO CLINIC (At Camber Events ONLY)

MASSAGE PILATES SWIMMIMG

DANCE PSYCHOLOGY (At Camber Events ONLY)

OTHER ACTIVITIES - GOLF, HORSE RIDING ETC*

VARIED MERCHANDISE

ON LINE BOOKING WITH IMMEDIATE CONFIRMATION

GENDER RATIO CONTROLLED BOOKING SYSTEM

* Other activities are off-site and separate charges may apply.
  Back to Ceroc Weekenders
 

 

Other ESCAPE weekenders and events
BLUSH | SWISH | STORM | JAMFEST | SCORCH | BREEZE | SPLASH | BLISS | CHAMPIONSHIPS